
HeroTalk
The Podcast of Rooter Hero Plumbing & Air
HeroTalk
HeroTalk 87: Metrics to Track in Your Call Center (Speed Run Edition)
•
Rooter Hero
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about one of the most overlooked departments in a lot of companies when it comes to KPIs. It's a lot more than just answering calls in a modern day Trades call center.
This is the speed run edition, and we'll go more in-depth with the next episode.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/