Last episode for awhile, so long and thanks for all the fish! 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Stage Two as defined in How the Mighty Fall by Jim(othy) Collins, a fantastic read that is the perfect addition to any...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Stage One as defined in How the Mighty Fall by Jim(othy) Collins, a fantastic read that is the perfect addition to any...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) we talk about the "it is what it is" mindset, it's pros, it's potential cons, and how it ties into Stoic Philosophy. Links: Rooter...

From all of us here at HeroTalk and Rooter Hero Plumbing & Air!!Links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk about college, vocational classes in high schools, and Generation Z, the Zoomers, entering the Trades in increasing numbers. 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David do a speed run of why it's important for creatives, entrepreneurs, and literally anyone who wants to upgrade their creativity and producti...

On this episode of HeroTalk (the mostly weekly podcast from  Rooter Hero Plumbing & Air) Kat and David sit down to discuss the topic of a YouTube short David fou...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the importance of finding a mentor, what to look for in a mentor, and how to approach a mentor. Plus, tips if you're i...

On the 95th episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David discuss ways to reduce customer churn, why customer retention is more beneficial to your bottom line than cost cutting, and remind eve...

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David and Kat go on the attack and talk about enshittification, or platform decay that drives away users and customers of companies.Are you ensh...

Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down and discuss how you can build your team's confidence in you. No matter what position or title you hold, building confidence with...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about failure.What is failure, true failure? How do we recover from it? How can we use it as a tool? All thi...

Welcome back to another episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air)In this episode Kat and David sit down to talk about confidence in yourself as well as how to build it in your team. It's a fun o...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Dispatchers. More specifically, Dispatcher Metrics that you need to track. The Dispatcher really is the key t...

On this exciting episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David do a follow up on HeroTalk 87 and do a deep dive into the call center metrics you NEED to track for your trades company. Whether ...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about one of the most overlooked departments in a lot of companies when it comes to KPIs. It's a lot more than just answe...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss a prediction made by Garner that the EU (and most likely the US following suit) will make a law guaranteeing a custom...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss an article from CX Today called "86% of Consumers Say a Company Is Only as Good as Its Service"Is it true?...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the difference between Customer Experience and the Customer's Experience.Rooter Hero: https://rooterhero.com/<...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to talk about how making improvements across the board to your Customer Experience can make a huge impact on your bottom line.

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the differences between a fixed mindset and a growth mindset, plus some other stuff.https://rooterhero.com/

In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David ask the question: "Are you an anchor, or are you an oar?" https://rooterhero.com/Kat Linkedin: https:...

In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David sit down to discuss LEADERSHIP and all (most) of what it entails.What kind of leader are you?h...