HeroTalk 94: Platform Decay

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David and Kat go on the attack and talk about enshittification, or platform decay that drives away users and customers of companies.

Are you enshittifying things at your company? How do you avoid this? How do you balance customer experience and profitability? That's what this HeroTalk is all about!

According to Dictionary.com: Enshittification's definition is:
"the gradual degradation of an online platform or service's functionality, as part of a cycle in which the platform or service first offers benefits to users to attract them, then pursues more and more profits at the expense of users:
There's been a significant enshittification of the website in just this year alone."

Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/